Last updated: 10-04-2023

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Cancellation Policy

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Orders may be cancelled prior to dispatch. To cancel an order, please contact our customer service team as soon as possible. We cannot guarantee that we will be able to cancel your order after it has been dispatched.

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Refund Policy

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At The Motorist Company, we strive to provide our customers with high-quality products and exceptional service. If you receive a defective product, we will gladly issue a refund within [insert number] days of the purchase date, subject to the terms and conditions below.

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Return Eligibility

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We do not accept returns for any reason other than a defective product. To be eligible for a refund, the following conditions must be met:

• The product must be defective.

• You must notify us of the defect within [insert number] days of receiving the product.

• You must provide proof of purchase.

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Return Process

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To initiate a return, please contact our customer service team  to request a Return Authorization (RA) number. Please include your order number, description of the defect, and any photos or videos showing the defect in your request.

Once your return is approved, we will issue an RA number and provide you with instructions on how to return the product to us. You are responsible for the cost of return shipping, unless the product was defective or we made an error in your order.

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Refund Process

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Upon receipt of your return, we will inspect the product to confirm the defect. If the product is eligible for a refund, we will process the refund within 7 working days.

We will refund the purchase price of the product, minus any shipping or handling fees, to the original payment method used to make the purchase. Please note that refunds may take several business days to appear on your account, depending on your bank or credit card company.

If the product is not eligible for a refund, we will notify you and return the product to you at your expense.

Exchanges

We do not offer exchanges at this time. If you receive a defective product and would like a replacement, please follow the return process outlined above and place a new order for the desired item.

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Shipping policy

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Processing Time

We aim to process and dispatch all orders within 24 hours of receiving payment. Orders placed on weekends or holidays may experience a delay in processing.

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Estimated Delivery Time

Once your order has been dispatched, it typically takes 3-5 working days to arrive at your destination, depending on your location. Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances, such as weather or customs delays.

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Warranty Policy

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At The Motorist Company, we stand behind the quality of our products and offer a warranty on select items. Please review the terms and conditions below for information about our warranty coverage and claims process.

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Warranty Coverage

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We offer a 6-month warranty on selected products. This warranty covers manufacturing defects only. This warranty does not cover damage caused by misuse, abuse, or neglect.

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Warranty Claims

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To make a warranty claim, please contact our customer service team within the warranty period. Please provide your proof of purchase and a description of the defect.

If the defect is covered by our warranty, we will either repair or replace the defective part or product. If we determine that a repair is not possible or practical, we will replace the defective part or product with a new one.

Please note that you may be responsible for the cost of shipping the defective product to us for evaluation. We will cover the cost of shipping the repaired or replaced product back to you.

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Exclusions

The following are excluded from our warranty coverage:

• Damage caused by misuse, abuse, or neglect

• Normal wear and tear

• Damage caused by accidents, fire, or other natural disasters

• Damage caused by unauthorized repairs or modifications

• Damage caused by exposure to extreme temperatures, humidity, or other environmental conditions

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Limitations of Liability

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Our liability under this warranty is limited to the repair or replacement of the defective part or product. We are not liable for any other damages, including but not limited to lost profits, lost sales, or consequential damages.

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